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Join HCAA's Leadership Team!

Job Description

Hilltown Community Ambulance Association is seeking to hire a co-director immediately to ensure a smooth transition for when the time comes for the current service director to leave the agency. During this transition the successful candidate will work side by side with the current service director to learn the current processes and procedures and will have the opportunity to build out their own systems and practices.

The co-director is responsible for the day-to-day operations and administration of the Hilltown Community Ambulance Association Inc. d/b/a Hilltown Community Ambulance. 

The co-director:

  • Plans, organizes, coordinates and evaluates the functioning of the ambulance service; 

  • Conducts training and supervision of staff in order to ensure delivery of consistent high-quality care;  

  • Develops written protocols, policies  and procedures; 

  • Organizes, coordinates and evaluates all functions of the ambulance service; 

  • Represents the department and county at local and regional meetings; 

  • Prepares and manages the budget; 

  • Prepares and presents regular reports to the Board of Directors and various community boards or agencies as needed; 

  • Takes on overall responsibility for clinical care, staffing, program planning, maintenance of vehicles, equipment and facilities.  


The co-director role is meant to learn all aspects of the management and administration of Hilltown Community Ambulance while their co-director partner is still part of the organization. This process may take anywhere from 1-3 years and will involve progressively more responsibility towards the complete management of both the business and the EMS system. Direct supervision and training will be provided by both the current co-director as well as the Board of Directors. 
Ultimately, the co-director is responsible for providing general business management and top level leadership to this organization under the supervision of the senior co-director. The co-director reports to and manages in conjunction with the Board of Directors of this not-for-profit organization. In addition to executive-level leadership, managerial, and administrative duties, the co-director typically responds to major incidents involving mass casualties and multi-agency operations, and operates at those incidents as part of a multi-agency unified command structure in a command or general staff position.



  • Direct supervision of all EMS operations and staff.

  • Oversees all aspects of hiring to include creating/administration/maintaining all new hire orientation/ride/time/training.

  • Manage personnel/interpersonal issues as needed.

  • Progressive discipline as needed, report and recommend to the Board of Directors any personnel discipline or termination.

  • Annual evaluation of employee performance.


  • The position requires a thorough knowledge of the laws, regulations, and policies of governing emergency medical services and care in accordance with MGL 111C. 

  • Considerable knowledge of advanced emergency care practices, procedures and techniques.

  • Ability to plan, organize and direct the operations of the emergency medical services department.

  • Must be capable of advanced development and management of the budget, including the ability to forecast revenues and expenditures and to analyze financial statements and audits.

  • Must possess strong ability to communicate orally and in writing and to maintain effective working relationships with employees and other agencies.

  • Must possess a thorough knowledge and skills related to the management of employees, including the ability to motivate, discipline, evaluate and develop a quality workforce  

  • Ability to prepare clear and concise records, reports and files.

  • Knowledge of computers and effective procedures for their use, including an ability to use all aspects of the Google Drive Suite. 

  • Ability to read, analyze, and interpret complex documents

  • Ability to respond effectively to sensitive inquiries and complaints.

  • Ability to work with mathematical concepts such as fractions, percentages ratios and other relevant functions.

  • Ability to define problems, develop data collection systems, collect data, establish facts and draw valid conclusions.  

  • Ability to interpret an extensive variety of technical instructions.  


  • High school diploma or GED equivalent; college or university course work in medical studies or related field preferred

  • Five (5) years of experience in Advanced Life Support or equivalent

  • Massachusetts Paramedic Certification in hand or able to obtain within a reasonable period of time. 

  • Supervisor experience is a plus, but should not discourage applicants without this experience to apply.

  • Possess a valid Massachusetts driver’s license as required.



  • Must be a minimum of twenty-one (21) years old

  • Must have no felony convictions or disqualifying criminal histories within the past seven (7) years

  • Ability to read, write and speak the English language

  • Must be a U.S citizen

  • Must have and maintain throughout employment a valid Cardiopulmonary Resuscitation (CPR) card, Advanced Cardiac Life Support certification, and a Massachusetts Paramedic Certification.


While this is a full time, 40 hour per week position, as an administrative role, it does require prompt and unscheduled responses to situations that arise. The co-director will function as a provider on the ambulance for 16-24 hours per week. This schedule will be set, or will vary depending on the co-director and organization’s needs and can include weekdays, weekends, morning, afternoon or overnight shifts. The remaining hours per week will be spent on administrative tasks, and may include the opportunity to work remotely. 


The Board of Directors may add or delete duties and responsibilities deemed as necessary.
This job description should not be construed as an all-inclusive statement of every task required of this position, but as a fair representation of the great majority of the work.

Hilltown Community Ambulance does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.


To apply email your resume and cover letter to
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